The Monarch System, Inc. respects your privacy and is committed to protecting your personal information. This policy explains what we collect when you use this website and our online Motivational Interviewing course, why we collect it, and the choices you have.
What we collect and why
- Account and registration details: your name, email address and billing address, and the password you choose. We use these to process your registration, give you access to the course, and send you course-related messages such as receipts and access information.
- Course activity: which lessons you have completed, your Comprehension Challenge results, and your certificate. We use this to track your progress, unlock the next module and issue your Certificate of Completion.
- Team registrations: if you join the course through a team invitation code, the person who registered your team can see your name, email address, progress through each module, completion status and certificate.
- Feedback you choose to send: course evaluation responses and any recordings you submit for feedback. We use these only to improve the course and to provide the feedback you requested.
- Messages: anything you send us when you contact us, so that we can respond.
Payment information
Payments are processed securely by a third-party payment provider (Stripe). Your card details are collected and processed by that provider in accordance with its own privacy and security practices; we never see or store your full card number. Please refer to the provider’s privacy policy for further information.
Cookies
This site uses cookies that are needed for it to work, for example to keep you logged in, remember your place in the course, and complete your purchase. These cookies are not used for advertising.
Sharing
We do not sell your personal information or share it with third parties for their own marketing purposes. We share information only with service providers who help us run the course, such as our website host, payment processor, email delivery service and survey tool, and only as needed for them to provide those services. We may also disclose information where required by law.
Protection and retention
We take reasonable steps to protect the personal information we collect from unauthorized access, use or disclosure. We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including keeping your certificate available to you, and to meet applicable legal and administrative requirements.
Your choices
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete your account. To make a request or ask a question about this policy, please contact us at info@monarchsystem.com.
Last updated: November 2026